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What Governs Your Account at judikis

Your access to judikis and every transaction you make — whether via Touch 'n Go eWallet, Boost, or GrabPay — is governed by a clear set of account conditions and legal terms.

Account Terms & ConditionsData Retention PolicyJurisdiction-Based AccessCookie & Tracking NoticeDispute Resolution Path
judikis What Governs Your Account at judikis
POLICY CONTACT PATHS

Reach Us on Legal or Account Matters

If you need clarification on any term, want to raise a dispute, or need to exercise a data right, these are the correct channels. We route legal and policy queries separately from general account help so they reach the right team without delay. For account-specific issues — including payment holds or identity verification — start with live chat so we can pull up your account details immediately.

Live Chat Use live chat for urgent account or payment matters — identity verification, suspended access, or a flagged Touch 'n Go eWallet transaction that needs immediate review.
Email Support Send formal legal queries, data-access requests, or written dispute submissions to our support email. Responses follow a documented review path for policy matters.
Account Notification Centre Policy update notices and account condition changes appear in your notification centre inside the platform — check there first before contacting support on a terms query.
ACCOUNT SECURITY STANDARDS

Data Handling, Cookies, and Account Security

We hold your account data — name, registered email, payment references for Touch 'n Go eWallet, Boost, GrabPay, and linked bank accounts — for as long as your account is active and for a defined period after closure, in line with standard financial record obligations. You can request a copy of the data we hold or ask for corrections via email. Deletion requests are assessed against our retention obligations before we act on them.

Cookie Policy

We use session cookies for login continuity and analytics cookies to understand how pages are used. You can manage cookie preferences through your browser settings at any time.

Data Retention

Account records, including payment history and identity documents submitted during verification, are retained for the period required by applicable financial compliance standards.

Account Security

Every login is protected by OTP verification sent to your registered mobile number. If you suspect unauthorised access, contact live chat immediately and we will lock the account.

Data Request Process

Submit a data-access, correction, or deletion request via our support email. Include your registered account email and the nature of your request for fastest routing.

Common Questions About Our Legal Terms

These are the questions we see most often from people in Malaysia reading through their account conditions. If your question is not covered here, our live chat team can give you a direct answer tied to your specific account situation.

Access depends on whether your use is permitted under the laws of your region. We do not determine individual eligibility — that is your responsibility under local law where you are located.

No. The same account conditions apply whether you deposit via Touch 'n Go eWallet, Boost, GrabPay, or FPX. Payment method does not alter your rights or obligations under these terms.

Send a data-access request to our support email with your registered email address in the subject line. We will confirm receipt and respond through the documented review process for policy matters.

Funds in a suspended account are held securely and subject to a review process. We contact you via your registered email to explain the reason and outline the steps for resolution.

We post a notice inside the platform before any material change takes effect. Your notification centre is where that appears — continued use of your account after the change date means you accept the updated terms.

You can submit a deletion request via email. We assess each request against our retention obligations — some records must be kept for compliance reasons and cannot be deleted immediately upon request.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.