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How judikis Handles Your Personal Information

When you open an account with us — whether you fund it via Touch 'n Go eWallet, Boost, or GrabPay — you share certain information with us.

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judikis How judikis Handles Your Personal Information
DATA PRACTICES BREAKDOWN

How We Protect and Manage Your Account Data

Data protection at judikis is built around four practical areas: how we secure your account, what cookies do on our pages, how long we keep your records, and how you exercise your rights. Each area below reflects how we actually operate — not a generic policy template.

Account Security

Your account is protected with SSL encryption and session-based authentication. Any login from an unrecognised device triggers a verification step before access is granted.

Cookies and Session Data

We use cookies to keep your session active and to remember your preferred wallet — such as Touch 'n Go eWallet or Boost — so you do not re-enter it on every visit.

Data Retention

Account records are kept for as long as your account remains active and for the period required under applicable Malaysian financial compliance obligations after closure.

Your Rights and Requests

You can ask us to share, correct, or delete data we hold about you. Requests submitted through live chat or email are logged and handled by the same team that manages your account.

REACH OUR PRIVACY TEAM

How to Contact Us About Your Data

If you want to access, correct, or remove information we hold on your account, our support team handles these requests directly. You can reach us through live chat on the site, by email, or through the in-account message centre. We aim to respond to all data-related requests within a reasonable timeframe and will confirm receipt when your message arrives. Players in Shah Alam and Johor Bahru can use the same channels — there is no separate regional contact path.

Live Chat Start a chat session from any page on judikis. Describe your data request and our team will log it immediately and follow up in writing.
Email Support Send your data access or correction request to our support email. Include your registered account name so we can locate your record without delay.
In-Account Messages Log in, head to the message centre, and submit your request there. This creates a timestamped record tied directly to your account.

Common Questions About Our Privacy Policy

These are the questions we actually receive about data, account privacy, and how we handle payment information. Each answer reflects the real process we follow at judikis.

We collect your name, email address, contact number, and the payment method you register — such as Touch 'n Go eWallet or GrabPay. We do not collect more than what is needed to run your account.

We store transaction references — amount, date, and status — to reconcile your account balance. We do not store your wallet PIN or full wallet account credentials on our servers.

Yes. Send a request through live chat or the in-account message centre. Include your registered name and we will compile a summary of the data tied to your account record.

We do not sell your data. We share information only with payment processors like DuitNow or FPX where necessary to complete a transaction, and with regulatory bodies where local law requires it.

Contact our support team via live chat or email with a deletion request. We will confirm what data can be removed immediately and what must be retained under Malaysian financial compliance rules.

When you close your account, we stop active processing of your data. Certain records are kept for the minimum period required by applicable law, after which they are permanently deleted from our systems.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.